Support Options

Monthly Support

The best way to ensure the availability of your IT infrastructure.  Simple fixed monthly fee is all you ever pay for our support no matter how often you use us.  Service Level Agreement based support.

A dedicated account manager and access to all our engineers immediately.

The first thing we complete for all new monthly support customers is a site survey and security check of the existing setup.

  • Fixed monthly fee no matter how often you call us or we are onsite
  • Immediate remote support, speak to an engineer directly
  • Onsite response and fix SLA
  • 24/7 monitoring – security updates, backup checks, system health, system updates and many more
  • No call out charges
  • Weekend and out of hours option
  • Free survey of your existing environment completed
  • Disaster recovery plan included
  • IT Support Coventry and Warwickshire

Small Business Support (SBS)

Ideal for the smaller business wanting occasional support.  Simply purchase blocks of 5 hours support time and its yours to use as and when you like – it’s that simple.  Once your hours are used up you receive a full breakdown of the usage.  Simple piece of mind IT Support when you need it.

  • Immediate remote support
  • Remote & onsite support included
  • Ideal for the smaller business with up to 5 laptops/desktops
  • Peace of mind for your business with no contract and no fuss
  • Unused support time never expires
  • Onsite support scheduled
  • Upgrade this to SBS+ and we include backup checks, system security checks, managed updates (one hour per month taken from SBS time block)
  • IT Support Coventry and Warwickshire