Support Options

Monthly Support (Gold)

The best way to ensure the availability of your IT infrastructure.

  • Fixed monthly fee no matter how often you call us or we are onsite
  • Immediate remote support, speak to an engineer directly
  • Onsite response and fix SLA
  • 24/7 monitoring – security updates, backup checks, system health, system updates and many more
  • No call out charges
  • Weekend and out of hours option
  • Free survey of your existing environment completed
  • Disaster recovery plan included

Small Business Support (SBS)

Purchase 5 hours support time and its yours to use as and when you like – it’s that simple.

  • Immediate remote support
  • Remote & onsite support included
  • Ideal for the smaller business with up to 5 laptops/desktops
  • Peace of mind for your business with no contract and no fuss
  • Unused support time never expires
  • Onsite support scheduled
  • Upgrade this to SBS+ and we include backup checks, system security checks, managed updates (one hour per month taken from SBS time block)